FAQs About HDB Resale Property

Accessing the HDB InfoWEB / HDB Resale Portal

Do sellers and buyers need to have a Singpass for the resale transaction?

All sellers, buyers and their spouses need to have a Singpass for the resale transaction. The Singpass is required when they login to the HDB Resale Portal for the various processes of selling or buying a flat.

For those who do not have a Singpass or have forgotten their Singpass password, they can register for one or reset their password via the Singpass website at www.singpass.gov.sg.

For spouses who are not eligible for a Singpass, they have to contact HDB’s Customer Relations Manager to make an appointment to acknowledge the resale documents in person.

Registering Intent to Sell or Intent to Buy

How can a flat seller who is living and working overseas, with no Singpass, 2-Factor token or even a Singapore registered mobile number register the Intent to Sell?

All Singapore Citizens, Singapore Permanent Residents, Pass holders (Employment Pass, EntrePass, S-Pass, Dependent Pass, Long Term Visit Pass) and selected Work Permit holders are eligible to register for a Singpass account. They can check their eligibility and register for it via this link.

Flat sellers, who are not eligible to register for a Singpass account, can register their Intent to Sell under the ‘I am a non-resident Administrator or Executor’ option. If they do not have a Singapore registered mobile number, they may provide a Singapore registered mobile number of their relative or friend during the registration of their Intent to Sell.

Can property agents register the Intent to Sell or Intent to Buy on behalf of their clients?

No, the sellers or buyers have to register their Intent to Sell or Intent to Buy personally via the HDB Resale Portal so that they are aware of their eligibility to sell or buy, and what it takes to do so. Property agents can guide their clients through the resale process thereafter.

When should sellers register their Intent to Sell?

Sellers should register their Intent to Sell before they put their flat on the market. The Intent to Sell will provide a preliminary assessment of their eligibility to sell, and relevant information such as the Ethnic Integration Policy / Singapore Permanent Resident (EIP/SPR) Quota for their block, status of upgrading and billing of upgrading costs, and recent transacted prices of nearby flats, to guide their selling decisions.

For those with personal matters e.g. divorce or estate issue that may affect the flat ownership, it is advisable that they settle them and their ownership status before registering their Intent to Sell.

After registering their Intent to Sell, they will have to wait out a 7-day cooling-off period before they can grant the buyers an Option to Purchase. Sellers should use this cooling off period wisely and consider the housing options available to them. 　

When should buyers register their Intent to Buy?

Buyers should register their Intent to Buy before they start to look for a flat. The Intent to Buy will provide a preliminary assessment of their eligibilities for the purchase of an HDB resale flat, CPF Housing Grants and an HDB housing loan. It will also provide buyers with relevant information such as the Ethnic Integration Policy / Singapore Permanent Resident (EIP/SPR) Quota, status of upgrading and billing of upgrading costs, recent transacted prices of nearby flats, and financing options and calculators, to guide their buying decisions.

Can buyers amend the information they have provided in the Intent to Buy, like adding or deleting any information, changing the family composition, or correcting a mistake in the data entry, etc.?

After registering an Intent to Buy, buyers are not allowed to amend the information they have provided. If they wish to make changes to the family composition or correcting a mistake in the data entry, they would have to cancel the Intent to Buy and register a fresh one. For minor changes, such as updating of contact details, flat buyers may provide their latest contact numbers when they submit the Request for Value or resale application subsequently.

What can buyers do if they want to change any information from what they have given in the Intent to Buy when applying for an HDB Loan Eligibility (HLE) letter or submitting the resale application?

The HDB Resale Portal tracks the consistency and correctness of information for every transaction from the Intent to Buy up to the resale completion. Buyers are advised to maintain the same set of information consistently throughout their buying journey, including when they apply for the HLE letter, enter into an Option to Purchase, Request for Value and submit resale application. This is because the buyers’ eligibility for purchase are assessed based on the information provided in the Intent to Buy. If they need to make changes midway, they would have to cancel the Intent to Buy and register a fresh one to capture the correct information.

Choosing Mode of Financing

I intend to take an HDB housing loan to finance my flat purchase, when should I apply for an HDB Loan Eligibility (HLE) letter?

You must obtain an HDB Loan Eligibility (HLE) letter before the sellers grant you an Option to Purchase. The HLE letter must be valid when the sellers grant you the Option to Purchase and when you submit the resale application to HDB.

If your HLE is expiring, do submit a fresh application together with the supporting documents for our review seven days before the expiry date. Otherwise, you may log in to My HDBPage using your Singpass to request for a cancellation of the current HLE letter.  After the current HLE letter has been cancelled, you may then submit a fresh application together with the supporting documents for our review.

After registering my Intent to Buy, the portal will guide me to apply for an HDB Loan Eligibility (HLE) letter if I am getting an HDB housing loan. What if I intend to get a housing loan from the Financial Institutions (FIs) regulated by the Monetary Authority of Singapore? When must I have the HLE letter or Letter of Offer (LO) from the FI?

If you are taking a housing loan from HDB, you must have a valid HLE letter before the sellers can grant you an Option to Purchase (OTP). If you intend to get a housing loan from an FI, you must have a valid LO from the FI before you exercise the OTP.

For buyers who intend to use their CPF monies to finance the flat purchase, when must their CPF funds be available?

Buyers who intend to use their CPF monies to purchase the resale flat must ensure that the funds are available in their CPF Ordinary Account when they submit the resale application. If the CPF funds are not available, the buyers may have to pay any shortfall in cash. Otherwise, the completion will be delayed.

Requesting for Value of Flat

Who can submit the Request for Value?

Buyers or their property agent can submit the Request for Value after the sellers grant them the Option to Purchase. Property agents can submit the Request for Value via the e-Resale e-Service or Estate Agent Toolkit.

I have submitted a Request for Value. Where can I view the status of my request?

The HDB Resale Portal provides a step-by-step guide on your flat transaction journey. You can login to the HDB Resale Portal to view your progress and status of your request.

If a flat buyer subsequently decide to use his CPF savings instead of cash to pay in full for the flat purchase, and still meet the required timelines, can he submit a Request for Value and Resale Application at the same time?

No, the outcome for the Request for Value must be available before the flat seller or buyer submit the resale application.

Submitting Resale Application

What is considered a complete resale application?

A resale application is considered complete when HDB receives a complete resale application form from the flat sellers and buyers. Flat sellers and buyers must submit their respective portion of the resale application, together with the necessary documents, within 7 calendar days of each other. Otherwise, the application will lapse and there will be no refund. Both parties have to restart the application process.

I am the second party who is submitting my portion of the resale application. After keying the OTP details, an error message “The information provided by buyers and sellers are different.” popped up. I am then not able to proceed with the submission of my resale application. What is the problem?

The system will match the information (Flat address, Resale Price, Option Fee, Deposit, Option Grant Date, Option Exercise Fee, OTP Serial No.) provided by the flat seller and buyer in their separate applications. They have to provide consistent information relating to the resale transaction.

If the second party receives the above error message, it means that the information provided by the second party does not tally with that provided by the first party. To proceed, please refer to the OTP that both parties have signed and check the information provided. In a situation where the first party causes the error, he can write to MyRequest@HDB for assistance to update his portion of the resale application.

I am in the midst of filling up the resale application form and I realised that I do not have some of the information (such as spouse’s income etc.) or documents (such as Divorce Certificate etc.) required. What can I do?

There is a Save as Draft feature, which allows you to save the application as draft. You may come back to complete the draft application later for submission. The draft application will only be available for editing for two weeks. Thereafter, the draft will be purged and you will have to redo the application all over again.

When submitting the resale application, must I upload all the required documents? Can I upload some of the documents after submitting the resale application?

Yes, you have to upload all the required documents with the resale application. Otherwise, the resale application will be rejected.

Whose contact number or email address should be provided in the resale application?

Contact numbers and email addresses of the sellers and buyers should be provided so that we can update them on the progress of the transaction or to contact them regarding their resale application.

I am the second party who is doing my submission of resale application and I do not have the required documents to upload. As it is already the last day of the given timelines, i.e. 7 days of the first party and within the timeline stated in Clause 12 of the OTP, what can I do in order to proceed with the resale application?

It is not advisable to hold the submission of the resale application until the last day of the timeline, as the second party may need time to gather the required documents or seek assistance if they encounter difficulty in submitting application. If the second party is not able to submit the resale application by the 7th day, the portion submitted by the first party will be rejected with forfeiture of the administrative fees and they will have to resubmit their portion of the application again.

How can an applicant apply for the Enhanced Contra Facility (ECF)?

The ECF is to facilitate the concurrent sale of an existing HDB flat and purchase of another resale flat so that the contra party can use the funds from the sale to finance the purchase. Applicants have to submit their applications for both transactions at the same time. They have to indicate their request for the ECF in their flat applications. Both transactions will be completed on the same day.

To be eligible for the ECF:

• The applicants must not have an outstanding mortgage loan with a bank or financial institution for the flat they are selling.
• The applicants are not taking a mortgage loan from a bank or financial institution for the flat purchase.
• The applicants must appoint HDB to act for them in the sale and purchase of both flats. 　

How do I submit the resale applications for contra cases via the HDB Resale Portal?

For contra cases, there are 3 parties involved. Please refer to the illustration below.

As the contra party, Mr Koh will have to submit 2 sets of application; an application to sell his flat A and an application to buy flat B. The applications will have to be submitted separately.

In both applications, Mr Koh has to indicate that he is applying for “contra” and to provide the contra flat address.

All portions of the applications (by the 3 parties) have to be submitted within 7 days.

How do I submit an application to buy Two Adjoining Flats under Conversion Scheme via the HDB Resale Portal?

Please refer to the illustration below.

How can sellers request for a Temporary Extension of Stay (TEOS)?

The TEOS is to help sellers to transit to their new homes after they sell their flat. The buyers must agree to allow the sellers to stay temporarily in the flat after the transaction is completed. Both the sellers and buyers must indicate during the submission of their respective portions of the resale application of such an arrangement. A non-refundable administrative fee of $20 (inclusive of GST) is payable by the buyers, being the future owners of the flat agreeing to the extension.

To be eligible for the TEOS, the sellers must:

• Have committed (i.e. exercised an Option to Purchase or signed a Sale and Purchase Agreement) to buy a residential property (HDB flat or private property) in Singapore that is completed and ready for occupation.
• Not be renting out their flat at the time of resale application.
• Be the contra party if the transactions are under the ECF.

Important Notes:

1. The extension of stay is for a period of up to 3 months without further extension.
2. The sellers and buyers are advised to sign a private agreement between themselves on the terms of the extension, including the monetary compensation, if any.
3. During the period of extension, the flat buyers (new owners) will have to pay the service and conservancy charges (S&CC) (without rebates, and property tax based on the residential tax rate and not the owner-occupier tax rate.
4. The flat buyers (new owners) must inform the HDB Branch when the sellers vacate the flat so that the minimum occupation period of the flat can commence.　

I am submitting my portion of the resale application and I do not agree to the first party’s indication of a “Yes” to Extension of Stay for Flat Sellers. What can I do?

The TEOS is subject to the flat buyer’s agreement. We advise that the second party discuss with the first party on the application. If required, the first party may write to MyRequest@HDB to amend his portion of the application to remove the Extension of Stay application.

I have engaged the services of a property agent. Can my agent submit the resale application on my behalf?

Yes, your agent can submit the resale application via the e-Resale e-Service or Estate Agent Toolkit (for agencies which are subscribers).

I have engaged the services of a property agent but I do not want my agent to submit the resale application on my behalf and get to see my personal information and confidential supporting documents. What can I do?

You may submit your portion of the resale application via the HDB Resale Portal. Thereafter, you have to write to MyRequest@HDB to provide the details of your agent for our records.

Where can I view the status of my resale application?

The HDB Resale Portal provides a step-by-step guide on your flat transaction journey. You can login to the HDB Resale Portal to view your progress and status of your resale application.

Accepting Resale Application

When will HDB accept a resale application?

Upon receipt of a complete resale application form and full set of supporting documents from the sellers and buyers, we will verify the eligibility of the flat sellers and buyers, and review the supporting documents submitted. If the application and documents submitted are in order, we will notify the flat sellers and buyers of its acceptance of the application via SMS and emails within 21 working days.

When will a resale transaction be completed?

The resale completion is about 8 weeks from the date of HDB’s acceptance of the resale application. Sellers and buyers will be informed of the completion date in the acceptance letter. This is the earliest possible date to complete the transaction. For a later Resale Completion date submit your request via MyRequest@HDB. The timing for the completion will be confirmed by our Customer Relations Manager nearer the completion date.

How can sellers and buyers monitor the progress of their resale application?

The HDB Resale Portal provides a step-by-step guide on the flat transaction journey of sellers and buyers. They can login to the HDB Resale Portal to view the progress and status of their resale application.

Can sellers or buyers change the completion date of the transaction?

As the completion date given in the acceptance letter is the earliest possible date to complete the transaction, HDB is unable to accede to any request to bring forward the completion date. Nevertheless, if the sellers and buyers would like to defer the completion, they may request for a new date by writing in to MyRequest@HDB within a week of from the date of the HDB’s acceptance letter.　

Inspecting Flat

When will HDB inspect the flat and how will the sellers be notified of the inspection?

The inspection will be scheduled 5 working days after the application is accepted. If sellers wish to change the appointment, they would have to contact HDB’s Branch Service Line at 1800-2255432. The purpose of the inspection is for HDB to check whether there are any unauthorised renovation works done to the flat. We will also check the windows to see if they comply with the Building & Construction Authority’s requirements.

Acknowledging Resale Documents by Buyers

With the streamlined process, I will be required to attend only one resale appointment at HDB. How is HDB going to explain the financing details of my flat purchase to me?

We will rely on the financing information provided by you in the resale application and draft a financial plan for your endorsement online. You will need to log into the HDB Resale Portal to endorse the financial plan.

How can I make changes to the draft financial plan?

You can request to revise the financial plan on the HDB Resale Portal. To do so, you can indicate the changes and reply to our Customer Relations Manager (CRM) via the HDB Resale Portal. Our CRM will revise the financial plan based on your preference and will notify you again to endorse the revised financial plan.

What is the sequence of activities that I need to complete once the CRM has posted the draft financial plan and resale documents on the HDB Resale Portal?

You are required to read the draft financial plan and resale documents before endorsing them. You are also required to fill up the Health Declaration Forms (HPS) to declare your share of insurance coverage and health status, to apply for the CPF Board’s Home Protection Insurance Scheme. After endorsing the documents, the HDB Resale Portal will direct you to pay the conveyancing, title search and caveat fees online. Once the necessary documents and fees are endorsed and paid respectively, an in-principle approval for the resale application will be granted by our Customer Relations Manager. An appointment will then be scheduled for buyers and sellers to attend to complete the resale transaction.

Acknowledging Resale Documents by Sellers

With the streamlined process, I will be required to attend only one resale appointment at HDB. How is HDB going to explain the details of the sale proceeds calculation to me?

The sale proceeds is calculated based on the resale price less the financial obligations you need to discharge, such as the outstanding home loan, CPF refund, etc. Details will be posted on the HDB Resale Portal. You will need to log into the HDB Resale Portal to endorse the sale proceeds calculation, as well as other resale documents.

Endorsing Resale Documents

When can the sellers or buyers endorse the documents?

The documents will be ready for endorsement about three weeks after we have accepted the resale application. We will notify the sellers and buyers via SMS to endorse the documents.

Do I have to sign on the resale documents uploaded for my endorsement?

There is no need for physical signatures. You can endorse the resale documents online via the HDB Resale Portal.

How will I be notified that the draft financial plan (or for sellers, the sale proceeds calculation) and resale documents are ready for my endorsement?

Once these documents are ready, they will be posted on the HDB Resale Portal. We will notify the sellers and buyers via SMS to endorse the documents. We will also send you an email, if you have given us your email address.

 If I have questions on the draft financial plan (sale proceeds calculation) or the resale documents, who can I contact to seek clarifications?

You can contact the Customer Relations Manager (CRM) in charge of your application for clarifications. The CRM’s contact details are provided on the HDB Resale Portal.

What must I do to endorse the documents?

You will receive a SMS notification to endorse the documents within 6 calendar days. Log into the HDB Resale Portal, open and read the document. Thereafter, click the accompanying checkbox to endorse it. Repeat the process until you have finished endorsing all the documents. As the documents are in pdf format, you can save a copy for reference.

The flat is bought (sold) with 3 other buyers (sellers). Are they required to endorse the documents as well? What about my spouse, who is an occupier of the flat or my parents when we apply for the Proximity Housing Grant?

Yes, the documents must be endorsed individually by all the buyers (sellers). When you log into the HDB Resale Portal, all the parties who need to endorse the relevant documents will be indicated, together with the status of the endorsement by each individual. This is to help you track that all the documents are endorsed within the timeframe given.

Are the Administrators and Executors able to endorse the resale documents on the HDB Resale Portal?

As long as the Administrators and Executors have a valid Singpass, they can endorse the resale documents on the HDB Resale Portal.

My family member who needs to endorse the documents at the HDB Resale Portal does not have a Singpass. What should he/she do?

If your family member is a Singapore citizen or Singapore permanent resident, he/she can apply for a Singpass at the Singpass service link on the login page of the HDB Resale Portal or at the Singpass website at www.singpass.gov.sg. If your family member is a non-resident, he/she may sign the documents in person at our office. Please contact our Customer Relations Manager to make an appointment.

How much time do I have to endorse the proposed financial plan (sale proceeds calculation) and resale documents?

You will be given 6 calendar days to endorse the draft financial plan (or sale proceeds calculation) and resale documents.

What happens if I have overlooked it and missed the 6 calendar days’ deadline?

A reminder SMS will be sent if the documents are not endorsed. We will extend the deadline by an additional 2 calendar days. If buyers and sellers fail to endorse the documents within the extended deadline, the resale application will be cancelled.

What will happen if the other party fails to endorse the resale documents after the expiry of the extended deadline?

Should any party fail to endorse the documents within the extended deadline, the resale application will be cancelled.

Making Payment

If I have appointed HDB to act for me in my transaction, when do I pay the conveyancing fees?

You can make the payment online by using your credit card (Visa/ MasterCard) or by scanning the QR code using any of the supporting mobile payment apps such as NETSPay, DBS PayLah!, POSBANK/ DBS Digibank, UOB Mighty, and OCBC Pay Anyone. You will be directed by the HDB Resale Portal to make the payments once you have endorsed all the documents. Payment must be made before you can proceed with the transaction.

If I want to use cash instead of my CPF savings to pay for the stamp duty and conveyancing fees, when and how do I convey my intention to HDB?

You can email your request to the assigned Customer Relations Manager after the resale application is accepted.

What about the payments such as conveyancing, title search and caveat fees that I need to make for my flat purchase?

You can make the payments online by using your credit card (Visa/ MasterCard) or by scanning the QR code using any of the supporting mobile payment apps such as NETSPay, DBS PayLah!, POSBANK/ DBS Digibank, UOB Mighty, and OCBC Pay Anyone. You will be directed by the HDB Resale Portal to make the payments once you have endorsed all the documents.

I need to return the $5,000 deposit and pay the conveyancing fees for the sale of my flat. I want to pay via the AXS machine but the daily limit for bank card is only $5,000. Is it possible to allow partial payments (using different cards and/or same card on different days)?

Depending on the arrangement with your designated banks, the NETS daily withdrawal limit is $3,000. The AXS kiosk is also able to accept payment up to $3,000. For amount greater than $3,000 below $9,999, sellers can use AXS Mobile Apps to make payments.

Resale Approval

I am taking a home loan from a FI to finance the flat purchase. My solicitors have informed me that they need the resale approval letter for the preparation of the legal documents. When can I expect to receive the approval letter?

You will receive the resale approval letter within 2 weeks after HDB’s acceptance of the resale application. We will notify you via SMS and email.

I am taking an HDB housing loan to finance the flat purchase, when can I expect to receive the resale approval letter?

You will receive the resale approval letter within 4 weeks after HDB’s acceptance of the resale application. We will notify you via SMS and email.

If I have applied for the CPF Housing Grant, will the grant approval be issued at the same time as the resale approval?

As there are additional checks involved in the processing of CPF Housing Grants, the grant approval may be issued with or after the resale approval.

How will I be notified that my resale application has been approved by HDB?

We will send an SMS and email to inform the sellers and buyers once the resale application is approved. The approval letter will also be available for the sellers and buyers on the HDB Resale Portal.

Resale Completion

What is the likely timing for the completion?

For buyers taking an HDB loan, the completion timing can be in the morning (between 10am to 12pm) or afternoon (between 3pm to 5pm). For buyers taking a bank loan, the completion timing will be in the afternoon (between 3pm to 5pm). Sellers and buyers will be notified of the completion timing nearer to the completion date. They will receive an SMS from HDB and have to log into HDB Resale Portal to check for details on the completion timing.

How will I be notified that my resale completion has been scheduled?

We will send an SMS to inform the sellers and buyers once the resale completion is scheduled. The completion date and time will also be available on the HDB Resale Portal.

Can I change the completion date of my transaction?

As the completion date given in the acceptance letter is already the earliest possible date to complete your transaction, HDB is unable to accede to any request to bring forward the completion date. Nevertheless, if you would like to defer the completion, please email us a written confirmation signed by both the sellers and the buyers agreeing to the new date, at MyRequest@HDB within a week from the date of the HDB’s acceptance letter.

I need to make balance payment on the completion day. How do I make this payment?

You can buy the Cashier’s Order and bring it along for the completion appointment. Alternatively, you can use the supporting e-payments mode (AXS website, Mobile, Apps,) to pay in advance before you meet up with assigned Customer Relations Executive completing your transaction.

I need to pay the balance purchase price and I want to pay by cashier’s order. How and where do I make the payment?

You can buy the Cashier’s Order in advance and bring it along for the completion appointment. You can pass the Cashier’s Order to the assigned Customer Relations Executive completing your transaction.

I have to pay the balance purchase price by Cashier’s Order. Can I pay with multiple cashier’s orders that add up to the required amount?

Yes, you can pay with multiple Cashier’s Orders, as long as the total sum add up to the required amount.

Who needs to attend the completion appointment?

Flat sellers and buyers are required to attend the completion appointment. However, if they have engaged the services of a private solicitor to act for them in the transaction or appointed a Power of Attorney to represent them, a representative from the solicitor’s firm or the attorney will attend the appointment on their behalf. Family members, who are not able to endorse any documents online, will also be called to attend the completion appointment to personally sign them.

For buyers who are buying the resale flat under the Fiancé/Fiancée scheme, when must they submit their marriage certificate to HDB? (solemnise their marriage)

All buyers who are buying the resale flat under the Fiancé/Fiancée scheme must solemnise their marriage within 3 months after the resale completion. This is regardless whether they are applying for the CPF Housing Grant and/or the Proximity Housing Grant.

If their marriage is registered in Singapore, they need not submit a copy of their marriage certificate to HDB. Otherwise, they would have to submit a copy of their marriage certificate to their HDB Branch.　

What are the things that the buyers need to do to prepare for the completion?

Buyers have to do the following to prepare for the resale completion:

• Arrange to inspect the flat to make sure the sellers have vacated the flat before the completion.
• Buy the fire insurance, if they are taking an HDB housing loan. They can do it online at https://www.fwd.com.sg/fire-insurance.
• Pay the balance purchase price of the flat and outstanding fees, if any, in full. They can pass the Cashier’s Order to the assigned Customer Relations Executive during the completion appointment. Alternatively, they can use the supporting e-payments mode (AXS website, Mobile, Apps,) to pay in advance before the completion appointment.

If the flat seller has a valid fire insurance, the flat buyer will not be able to buy another one for the same flat address. What can the flat buyers do?

Buyers only need to renew the fire insurance policy when the existing policy expires.

What are the things that the buyers need to bring for the completion?

Buyers must bring the following when they attend the resale completion:

1. Identity card of all buyers.
2. Spouse’s passport and long term social visit pass/work permit if the spouse is not a Singapore citizen nor Singapore permanent resident.
3. The Mortgage Fire Insurance Policy certificate if the buyers are taking an HDB housing loan.

What are the things the sellers need to do to prepare for the completion?

Sellers have to do the following to prepare for the resale completion:

1. Rectify any unauthorised renovation works in the flat and, if required, arrange for another inspection with the Branch before the resale completion.
2. Complete the BCA windows declaration form.
3. Terminate all GIRO arrangements for payments relating to the flat e.g. service and conservancy charges, property tax, Singapore Power etc.
4. Pay the service and conservancy (S&CC) charges up to the day of completion and get a confirmation from the Town Council.
5. Pay the Property tax up to the end of the year.
6. Vacate the flat and arrange for the buyers to inspect it before the resale completion.　

What are the things sellers need to bring for the completion?

Sellers must bring the followings when they attend the resale completion:

• Identity cards of all the sellers.
• Original Option to Purchase (Page 1 to 10).
• BCA windows declaration form.
• Confirmation for payment of the service and conservancy charges and property tax.
• Original duplicate lease of the flat if it has been issued to the sellers.
• Full set of the keys to the flat, including the duplicates, if any. 　

Where can sellers get a copy of the town council payment and the BCA windows retrofitting form?

Sellers can print the Town Council payment letter and the BCA windows retrofitting form from the HDB Resale Portal under the “Approval and completion” section (step 5).

How are sellers notified after the Town Council payment letter and the BCA windows retrofitting form, etc. are made available in the Resale Portal? Do they have to log in to the Resale Portal periodically to check if the documents are available?

The sellers do not need to log into the portal periodically to check if the documents are available. The Town Council payment letter and BCA windows retrofitting form are posted on the HDB Resale Portal when the resale application and completion is approved and scheduled respectively.

When the resale application is approved, sellers are notified via email and SMS to log into the HDB Resale Portal to download the approval letter. We will inform them of the tasks to follow-up and documents to bring on completion, including the Notification to Town Council on payment of service and conservancy charges (S&CC) and BCA windows retrofitting form.

When the completion is scheduled, we will notify the flat sellers via SMS to download the completion letter, and remind them of the tasks to follow-up and the documents to bring on completion.

What do I do if I am unable to attend the resale completion appointment?

If you are unable to attend the resale completion appointment, you can contact our CRM who will advise you accordingly.